Privacy Policy
How we collect, use, and protect your personal information when you use Eternal Homes.
Last updated: May 22, 2026
1. Introduction
Eternal Homes ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, create an account, apply for memorial service coverage, or otherwise interact with our services.
By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our services.
2. Information We Collect
We may collect the following categories of information, depending on how you interact with us:
- Identity and contact details (such as name, email address, phone number, and mailing address)
- Account credentials and profile information
- Application and policy information (including beneficiary details you provide)
- Payment and billing information (processed through our payment providers; we do not store full card numbers on our servers)
- Communications you send to us (email, messenger, phone, or support inquiries)
- Technical data (IP address, browser type, device information, and usage data collected through cookies or similar technologies)
3. How We Use Your Information
We use personal information for purposes including:
- Providing, administering, and improving our website and services
- Processing applications, policies, and payments
- Communicating with you about your account, coverage, or inquiries
- Sending service-related notices and, where permitted, marketing communications
- Complying with legal obligations and protecting our rights
- Detecting, preventing, and addressing fraud, security issues, or misuse
5. Data Security
We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as needed to fulfill the purposes described in this policy, including to provide services, meet legal and regulatory requirements, resolve disputes, and enforce our agreements. When information is no longer required, we will delete or anonymize it where feasible.
7. Your Rights and Choices
Depending on applicable law, you may have the right to access, correct, update, or delete certain personal information, or to object to or restrict certain processing. You may also withdraw consent where processing is based on consent, without affecting the lawfulness of processing before withdrawal.
To exercise these rights or ask questions about your data, contact us using the details below. We may need to verify your identity before responding.
9. Third-Party Links
Our website may contain links to third-party sites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can take appropriate action.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the latest version. Material changes may be communicated through our website or other appropriate means. Continued use of our services after changes take effect constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or requests regarding this Privacy Policy or our data practices, contact us at:
Eternal Homes — West Fairview Subdivision, 58 Chestnut St, Quezon City, 1118 Metro Manila
Email: eternalhomesfuneral@gmail.com
Phone: +639673344430